Conducting an annual customer satisfaction and loyalty study is mission critical for evaluating both the satisfaction with every customer-facing aspect of your business, but also loyalty to your brand.
Join high-tech marketing veteran, Steve Piper, as he guides you through best practices for conducting annual customer satisfaction and loyalty studies. In this webinar, you'll learn:
✔ Understanding the benefits
✔ Assembling your program committee
✔ Determining adequate sample sizes
✔ Constructing an optimal survey
✔ Analyzing the results
✔ Taking action to affect change
Register below to be immediately directed to the webinar recording.